Document360 - Zendesk Sync

You can create, edit, and update your articles in Document360, and these changes are automatically reflected in Zendesk

Sync Articles with Zendesk

What this sync-up essentially does is, it keeps your Document360 articles in sync with your Zendesk Guide and leverages them for the following

1. Support Agent Workspace to answer their tickets

2. Ticket deflections in Answer Bots

3. Chat

4. Article suggestion in knowledge capture